Omnichannel Leadership Immersion Program

June 12-15, 2023

Offering a compelling, omnichannel experience is essential in today’s hyper-competitive, rapidly evolving retail and consumer goods market. The key to unlocking the future of retail requires offline-online innovation that enables consumers to buy anywhere they choose to shop.

Cornell University has joined forces with industry executives and visionaries from across the globe to create a new Omnichannel Leadership Program designed to help you build a high-performing customer journey and level up your organization. In this immersive three-day program at Cornell Tech, industry thought leaders and renowned faculty will come together to share best practices for optimizing the customer experience, addressing topics such as prioritizing the customer, operations and execution, technology, data analytics, ESG, stakeholder management, and change management.

Coming out of the Omnichannel Leadership Program, you will have a fresh perspective on customer needs as well as how you can accelerate the transformation of your organization for the future of omnichannel.

Location

Cornell Tech campus on Roosevelt Island in NYC

Target participant

Directors and senior management and higher in the retail sector

Class size

Limited to less than 60 participants

What you will earn

Participants earn a certificate from Cornell SC Johnson College of Business and 24 professional development hours (2.4 CEUs)